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911 Info

911

ENHANCED 9-1-1 EMERGENCY RESPONSE SYSTEM

Washington County's 63,000 residents are served by a state-of-the-art Enhanced 9-1-1 system. Calls to 9-1-1 from landline telephones are automatically routed to the Public Service Answering Point (PSAP) serving that particular address. Three PSAPs cover Washington County: Belpre Police, Marietta Police, and Sheriff’s Office. The Sheriff’s Office dispatches most of the county’s volunteer fire departments and emergency medical squads, as well as village police, Ohio Division of Wildlife officers and other services.

The Enhanced 9-1-1 system is funded by a voter-approved 50-cent per month telephone surcharge. These funds may be used only for purchase and maintenance of 9-1-1 equipment and software. By state law, telephone service providers are allowed to charge fees of 12 to 25 cents per month to recover their 9-1-1 operational expenses.

WIRELESS 9-1-1

Washington County provides Wireless E9-1-1 service, making it possible to locate 9-1-1 callers who are calling from a cell phone. When you call 9-1-1 from a GPS-equipped cell phone, your location is shown on the county 9-1-1 mapping system, allowing for accurate dispatching of emergency responders to your location. (One wireless service provider, AT&T, utilizes signal triangulation technology instead of GPS. Triangulation is less accurate in rural locations.)

IMPORTANT: a cell phone call to 9-1-1 may route to a different city or county than where you are located. These devices we know as cell phones are actually two-way radios. No technology exists to send your cell phone’s signal anywhere but to the nearest tower. For example, if you call 911 on a cell phone in Washington County, Ohio, the signal may hit a tower in Wood County, West Virginia, or vice versa. If this happens to you, stay on the phone! Describe your location to dispatchers to assist them in getting help to you.

Wireless E9-1-1 service is funded by Ohio's 28-cent per month cell phone fee – one of the lowest such fees in the USA.

VOICE OVER INTERNET (VOIP) 9-1-1

VOIP is a rapidly emerging technology employing cable TV lines for telephone service. Washington County’s primary cable operators, Suddenlink and TimeWarner, work closely with 9-1-1 to provide accurate customer locations. However, if you sign up online with an independent VOIP service such as Vonage, Skype or Magic Jack, it is your responsibility to make sure your physical address is accurate and updated at your service provider’s website. The routing of VOIP 9-1-1 calls from independent VOIP services has not yet reached the high accuracy rate of traditional home phone service.

NEVER HANG UP ON A 9-1-1 CALL UNTIL TOLD TO DO SO BY THE DISPATCHER.

For more information contact:

Michael Cullums
9-1-1 Coordinator
740.376.7070 ext. 0
e-mail: mike.cullums@wcso84.us

Call this number in case of an Emergency!!!
 
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